Job Information
ConvaTec IT Support Technician (China) in China
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.
With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).
To learn more about Convatec, please visit http://www.convatecgroup.com
At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as an IT Support Technician, and you’ll do the same.
Role Summary
As an IT Support Technician, you will provide comprehensive hardware and software support for our offices based in China. This role involves delivering on-site technical assistance for standard office functions, including Windows laptops, printers, and applications. The ideal candidate should be capable of independently managing small projects and collaborating within a larger international team for more complex initiatives.
Duties and Responsibilities
Timely response to incident tickets specific to the location.
Offering desk-side support and resolving operating system and application issues.
Configuring devices for new employees and managing device recovery from departing staff.
Installing, configuring, and upgrading software and related products.
Participation in small-scale project works as required.
Contribution to major incident, problem, and change assessments and resolutions
Technical skillset
Building and supporting Windows devices (laptops and desktops).
Handling multi-function print and scan devices.
Software installation and validation.
Providing application support, including user troubleshooting.
Managing ticket queues and generating reports.
Performing routine maintenance tasks on a variety of hardware devices.
Demonstrating the ability to clearly document activities within a regulated environment.
Proficiency in inventory management.
The ideal candidate should possess the following attributes:
Experience collaborating with internal and external customers, technical experts, and professional staff.
Strong customer relations and interpersonal skills.
Excellent written and verbal communication abilities.
Proficient problem-solving skills.
Experience in configuring network devices.
Strong documentation skills.
A proven ability to meet project deadlines.
Proactive and capable of working with minimal supervision.
Demonstrates a flexible approach to work.
Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But stretch yourself and embrace the opportunities, and you could make your biggest impact yet.
This is stepping outside of your comfort zone.
This is work that’ll move you
#LI-SA1
#LI-Onsite
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!